Kyndryl has made available a new solution for the Digital Workspace environment, Kyndryl Workflow Orchestration Services, leveraging generative AI to accelerate, automate, and simplify business processes.
When we talk about the digital workplace, we refer to the ecosystem of technologies that make up the digital work environment: communication tools, collaboration platforms, cloud storage solutions, content management systems. In short: all the tools that are part of the work reality of millions of people today.
The idea is to reduce the complexity of processes while cutting down the time required for development and training. The platform includes 200 ready-to-use connectors, including one for Microsoft Power Platform, making it easy to integrate with tools already in use by customers.
Going beyond legacy processes and technologies with Kyndryl Workflow Orchestration Services
Companies aim to constantly improve the productivity of their employees, but sometimes it’s not easy. Especially when using platforms and solutions that are several years old, which struggle to interface with more modern tools. As explained by Ivan Dopplé, Senior Vice President, Global Digital Workplace Services Practice at Kyndryl, «the biggest obstacle to improving the employee experience in the workplace are legacy business processes, usually complex and constrained by components that do not integrate well or do not work well together. With the new Kyndryl Workflow Orchestration Services, we are helping clients overcome workflow-related challenges by creating digital workplace environments based on automation and generative AI«.
Hence the introduction of Kyndryl Workflow Orchestration Services, developed to enhance internal workflows. The generative AI at the core of the solution significantly reduces complexity, allowing for no-code automations to be realized without writing code.
Among the features, the ability to automate complex procedures, the availability of real-time analytical data – improving decision-making processes.
Practical benefits
What are the benefits of adopting these services? In Kyndryl’s case, internal adoption allowed the multinational to reduce the time required for implementing a workflow orchestration solution by 65% and automate over 850,000 processes. Tangibly, this meant a saving of 43 million minutes annually for the multinational.
Another use case involves a major pharmaceutical company in North America, which reduced the average resolution times of support tickets by 87%, saving about $320,000 per year. Additionally, the Kyndryl customer improved the time needed to process IT requests by 88%.
According to Udit Singh, Practice Director at Everest Group, «Kyndryl’s workflow orchestration capabilities offer an automated resource that can enable companies to gain insights, enhance performance, and address challenges or opportunities that arise«.
